Responsible Gaming

Responsible gaming means enjoying casino entertainment in a conscious, informed, and balanced way. The purpose of this page is to help you understand risks, set practical safeguards, and know where to get help if play stops being fun. mrgreen-casino-canada, available via https://mrgreen-ca.com, supports every player with clear tools, respectful interventions, and confidential assistance.

Risk Awareness

OBSERVE

Gambling involves financial risk and should never be used to solve money or personal problems. Early recognition of risk patterns helps prevent harm.

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• Common warning signs: Frequent or longer play than planned; betting larger amounts to feel the same excitement; chasing losses; thinking about gambling outside play; hiding play or spending from family; borrowing to gamble; irritation when unable to play; neglecting work, study, or relationships.
• Financial and emotional red flags: Missed bills; using credit for deposits; selling belongings; anxiety, guilt, or mood swings linked to gambling outcomes.

REFLECT - 1‑minute self-check

• I sometimes gamble with money set aside for other purposes.
• I have tried to cut down but find it difficult.
• I chase losses by returning quickly to win back money.
• Friends or family are worried about my gambling.
• I think about gambling when I should be doing other things.
• I feel stressed, guilty, or depressed after gambling.

If you answered "yes" to two or more, consider setting stricter limits, taking a Time‑Out, or speaking with a professional support service below.

Limits & Tools

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mrgreen-casino-canada provides account tools to help you control spending and time on https://mrgreen-ca.com.

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• Deposit limits (daily/weekly/monthly):
  1. Log in > Profile > Responsible Gaming > Limits.
  2. Select "Deposit limit" and choose Daily, Weekly, or Monthly.
  3. Enter a maximum amount (e.g., CAD 50/day, CAD 150/week, CAD 400/month).
  4. Confirm. Lower limits take effect immediately. Increases are subject to a cooling‑off period (minimum 24 hours for daily/weekly and 7 days for monthly increases) and may require reconfirmation.
• Session time limits and reality checks:
  1. Go to Profile > Responsible Gaming > Time Management.
  2. Set a session timer (e.g., 30, 60, 90 minutes). You will receive an on‑screen reminder and can end the session or continue.
  3. You can also enable periodic reality‑check messages (e.g., every 30 minutes) showing time spent and net results.
• Time‑Out (short break):
  1. Profile > Responsible Gaming > Time‑Out.
  2. Choose 24, 48, or 72 hours.
  3. Confirm. Your account will be inaccessible during the Time‑Out. Any pending withdrawals are processed as usual; you cannot deposit or bet.

REFLECT

• Limits are preventative tools; they do not guarantee you will not lose money. Always set amounts aligned with disposable income.
• Once active, limits apply across eligible products on mrgreen-ca.com. Some tools may not affect third‑party or legacy platforms.

Regional Compliance Note (CA): Decreases apply immediately; increases are subject to a cooling‑off period to reduce impulsive changes.

Self-Exclusion

OBSERVE

Self‑exclusion is a voluntary block that prevents access to your mrgreen-ca.com account for a set period.

EXPAND - Step-by-step

1. Log in > Profile > Responsible Gaming > Self‑Exclusion.
2. Select a duration:
   • Fixed terms: 6 months, 1 year, 2 years, 5 years; or
   • Lifetime (indefinite) exclusion.
3. Read the advisory notice, confirm understanding, and submit.
4. You will receive on‑screen and email confirmation. The block applies immediately.

REFLECT - Effects and important terms

• Access: You cannot log in, deposit, or wager during exclusion. Marketing from mrgreen-ca.com will be stopped once processed.
• Funds: Any available real‑money balance can be withdrawn by contacting support during the exclusion. Bonuses and bonus funds are forfeited; unsettled bets are settled according to game outcomes, with any returns processed to your registered withdrawal method.
• Reactivation: Accounts do not automatically reopen before the end date. After a fixed term expires, a cooling‑off and positive confirmation may be required before access returns. Lifetime exclusions are not normally reversible.
• Multiple accounts: Creating new accounts to bypass an exclusion is prohibited. We will take reasonable steps to detect and block such attempts.
• Provincial programs: You may also enroll in your province's self‑exclusion schemes (see Support Resources) in addition to the mrgreen-ca.com exclusion.

Support Resources

OBSERVE

Independent, confidential help is available 24/7 in most provinces. Professional counselling and peer support complement the tools offered on mrgreen-ca.com.

EXPAND - Local support for Canada

• Ontario - ConnexOntario: 1‑866‑531‑2600 (24/7), chat/email via connexontario.ca; Languages: English, interpreter services available.
• British Columbia - Gambling Support BC: 1‑888‑795‑6111 (24/7); Languages: English, interpreter services available.
• Alberta - AHS Addiction Helpline: 1‑866‑332‑2322 (24/7); Languages: English, interpreter services available.
• Québec - Jeu: aide et référence: 1‑800‑461‑0140 (24/7); Languages: French and English.
• Saskatchewan - Problem Gambling Helpline: 1‑800‑306‑6789 (24/7); Languages: English.
• Canada-wide navigation: Dial 2‑1‑1 or your province's Health 8‑1‑1 to be connected to local gambling support. For crisis or suicide risk, call or text 9‑8‑8 (24/7).

INTERNATIONAL SUPPORT ORGANIZATIONS

Self-exclusion schemes by country

• Canada (provincial): Ontario - My PlayBreak (iGO/OLG); BC - Game Break (BCLC); Alberta - AGLC Self‑Exclusion; Québec - Auto‑exclusion (Loto‑Québec); Saskatchewan/Manitoba and others offer parallel programs. Enroll directly with your provincial operator.
• United Kingdom: GAMSTOP (national online self‑exclusion) - gamstop.co.uk.
• Spain: RGIAJ national self‑exclusion registry - through regional authorities.
• Sweden: Spelpaus - spelpaus.se.
• Denmark: ROFUS - rofus.dk.

Blocking and filtering tools

• Gamban - device/app blocking for gambling sites: gamban.com.
• BetBlocker - free multi‑device blocker: betblocker.org.

Family and friends resources

• Gam‑Anon (for affected others): gamanon.org.
• Gambling Therapy Family & Friends forums and live support: gamblingtherapy.org.
• SMART Recovery Family & Friends: smartrecovery.org/family.

CONFIDENTIALITY: Contacting any service above does not affect your account. Professional help is confidential. We may ask you to verify identity for account‑specific requests (e.g., withdrawals during self‑exclusion).

Help for Family

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Concerned about someone's gambling? Early, calm conversations and clear boundaries help.

EXPAND - Practical tips

• Choose a private, calm time. Use "I" statements: "I'm worried because...". Avoid blaming or arguing about past losses.
• Encourage practical steps: a Time‑Out or Self‑Exclusion, setting limits, and contacting a helpline together.
• Protect essentials: separate finances where necessary; avoid covering gambling debts; set firm boundaries.
• Prioritize safety and wellbeing. If there is risk of self‑harm, call 9‑8‑8 (Canada) or local emergency services.

REFLECT - Next steps and support

• Suggest a confidential assessment with provincial services (see Support Resources).
• Join peer groups: Gam‑Anon, Gambling Therapy Family & Friends, SMART Family & Friends.
• Consider a therapist experienced in gambling harm and financial counselling for debt management.

Operator's Commitment

OBSERVE

mrgreen-casino-canada applies proactive risk monitoring, aligned with recognized industry standards, to reduce harm on mrgreen-ca.com.

EXPAND - Internal risk checks

• Behavioral analytics: We monitor markers such as rapid deposit escalation, extended sessions, chasing losses, repeated failed deposits, and use of multiple payment methods.
• In‑product messaging: Reality checks, spend/time summaries, and tailored warnings when risk markers rise.
• Interventions: We may apply or suggest stronger limits, Time‑Outs, or Self‑Exclusion and share support resources.
• Contact conditions: If risk patterns are detected or material changes occur (e.g., significant increases in spending or intensity), our support team may contact you via in‑account message or email to offer help. We do not provide financial advice and may request additional information to ensure safer play.

REFLECT - Regulatory context

• For Canada (rest of Canada), services are offered by mrgreen-casino-canada under the Malta Gaming Authority authorization (MGA/CRP/121/2006). The site is not licensed by AGCO/iGO and is not available for Ontario‑regulated play.
• You must meet your province/territory's legal gambling age (18 or 19). We conduct age and identity checks to protect minors and account security.

Updates

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Responsible gaming measures evolve with regulation and best practice.

EXPAND - How we notify you

• Email notices to your registered address for material changes.
• In‑account inbox messages and banners on mrgreen-ca.com for key updates.
• Version/date stamps on this page for transparency.

REFLECT

Last updated: 2025-10-27

Contact & Feedback

OBSERVE

We provide confidential, respectful support for self‑control requests and concerns.

EXPAND - How to reach us

• Help Centre: Use the secure Help Centre and in‑account messaging on https://mrgreen-ca.com for responsible gaming requests (limits, Time‑Out, Self‑Exclusion, marketing opt‑outs, withdrawals during exclusion).
• Email/phone: At this time, mrgreen-casino-canada does not publish a Canada‑specific telephone number or dedicated email. Please contact us via the Help Centre; a responsible gaming specialist will respond by secure message or email.

REFLECT - Feedback form

Responsible Gaming Request

Topic Set/adjust limits Request Time‑Out Start/extend Self‑Exclusion Withdrawal during exclusion Marketing opt‑out General support Full name Email (registered) Username (mrgreen-ca.com) Message I consent to mrgreen-casino-canada processing my data solely to handle this responsible gaming request. Send Request

Important legal notes (Canada): Gambling involves risk of loss. Play only with funds you can afford to lose. If you are located in Ontario, use provincially regulated operators and Ontario's My PlayBreak program. Access to mrgreen-ca.com is restricted where prohibited by law.