burger icon
MrGreen Casino Canada
Log In

Terms & Conditions

These Terms govern your relationship with the operator of the website available at mrgreen-ca.com for the brand mrgreen-casino-canada. By accessing or using the services, you agree to be bound by these Terms. Effective date: 1 January 2025.

Definitions

OBSERVE: Users need clear meaning of contractual terms. EXPAND: Include gameplay, payments, compliance, and bonus-related concepts. REFLECT: The following definitions apply throughout these Terms.

  • Operator: The MGA-licensed entity within the Evoke plc group that offers the online gambling services via mrgreen-ca.com to eligible Canadian users outside Ontario under license MGA/CRP/121/2006 (valid to 2028).
  • Site/Services: The website mrgreen-ca.com, its games, content, and related features (including cashier, chat, promotions).
  • User/Player/You: A natural person who registers and uses the Services in Canada (excluding Ontario) in compliance with these Terms.
  • Account: Your personal, verified player account on mrgreen-ca.com.
  • Bet/Wager: Any stake placed on a game or event using cash or bonus funds.
  • Bonus: Promotional funds, free spins, free bets, or similar incentives subject to specific conditions.
  • Cash Balance: Deposited funds and cleared winnings not subject to wagering requirements.
  • Bonus Balance: Funds or winnings subject to wagering or other conditions.
  • KYC/AML: Know-Your-Customer/Anti-Money Laundering checks, including identity, age, address, source-of-funds, sanctions and PEP screening.
  • Prohibited Jurisdiction: Any place where access/use is unlawful, including Ontario (AGCO/iGO unlicensed).
  • Malfunction: Any software, hardware, or network fault; game malfunctions void all bets/payouts for the affected round(s).

Account Registration

OBSERVE: Lawful access requires verified identity, age, and location. EXPAND: Canada has provincial age thresholds and Ontario restrictions. REFLECT: Registration steps and duties protect players and the Operator.

  • Eligibility & Age: You must be at least 18 and meet the minimum legal gambling age in your province/territory (19 in most provinces; 18 in AB, MB, QC). Access is prohibited for residents or persons located in Ontario.
  • One Account Policy: One account per person, household, device, and IP (fair-use exceptions may apply for shared networks). Duplicate accounts may be closed and balances managed per AML obligations.
  • Registration & Verification: Provide accurate details; complete email verification; promptly submit KYC documents (photo ID, address proof, payment method ownership, source of funds if requested). Geolocation or other checks may be used to verify your location.
  • Ongoing Accuracy: Keep data updated. We may suspend/limit the account until verification is complete. Unverified users cannot withdraw.
  • Security: Keep credentials confidential; enable multi-factor authentication if offered. You are responsible for activity under your account unless we fail to maintain reasonable security.
  • Responsible Play: You can set limits or self-exclude via account tools. Self-exclusion requests apply from confirmation and cannot be reversed until the chosen period ends.

Betting & Gameplay Rules

OBSERVE: Fair play requires clear bet conditions and conduct rules. EXPAND: Include live play etiquette, void scenarios, and malfunction handling. REFLECT: Rules protect game integrity and players.

  • Placing Bets: Bets are accepted when recorded on our servers and shown in your bet history. Minimum/maximum stakes vary by game and are displayed in the game UI or cashier.
  • Acceptance, Cancellation, Modification: Once accepted, bets cannot be altered or cancelled by you. The Operator may void or adjust bets for obvious error, incorrect pricing, rule breaches, or malfunction.
  • Results & Payouts: RNG and live game outcomes determine results. Payouts are credited to your account balance. Malfunctions void all affected plays and pays.
  • Live Casino & Chat Conduct: No insults, harassment, discriminatory language, advertising, spamming, or collusion. Respect dealer instructions. We may mute, remove chat access, or suspend accounts for violations.
  • Integrity & Prohibitions: No multiple-accounting, bots, scripts, advantage play exploiting bugs, chargeback abuse, or game manipulation. We may suspend, void bets, and report activity where required by law.
  • Location Restrictions: You must not bet from prohibited jurisdictions, including Ontario. Using VPNs/proxies to mask location is forbidden.

Bonus Terms

OBSERVE: Bonuses require transparent activation and wagering rules. EXPAND: Clarify contribution, time limits, abuse prevention, and promotion stacking. REFLECT: These terms ensure fairness and responsible use.

  • Activation: Bonus eligibility and steps appear in the specific offer on mrgreen-ca.com. Some offers require an opt-in or qualifying deposit/bet.
  • Wagering Requirements: Unless a promotion states otherwise, bonus funds and any associated winnings must be wagered a stated multiple before withdrawal. Contribution rates vary by game type and are shown in each offer.
  • Timeframes: Bonuses typically have an expiry (e.g., 7-30 days) and, for free spins, a shorter window. Unused/unfinished bonuses expire automatically in 2025 as per each offer's timer.
  • Bet Caps & Restricted Play: A maximum bet while wagering may apply; certain games/features may be excluded or contribute less. Attempts to delay winnings, equal/zero-risk bets, or hedge tactics are prohibited.
  • Bonus Funds vs Cash: Cash and bonus balances are tracked separately. If you request a withdrawal before meeting wagering, the remaining bonus and its winnings may be forfeited unless the specific offer states otherwise.
  • Combining Promotions: Promotions cannot be combined unless explicitly allowed. We may restrict eligibility or withdraw a promotion to address error, fraud, or regulatory concerns.

Payments & Withdrawals

OBSERVE: Clear cashier terms support AML compliance and user expectations. EXPAND: Describe methods, processing times, fees, and refund conditions. REFLECT: Rules safeguard both players and the Operator.

  • Currency & Methods: The account currency is CAD. Supported deposit/withdrawal methods may include cards, bank transfers, and e-wallets; cryptocurrency methods may be offered only where lawful and available. The Cashier shows currently supported options.
  • Processing & Limits: Deposits are usually immediate; withdrawal review typically occurs within a reasonable period (e.g., 24-72 hours) after KYC approval. Per-transaction and daily/weekly limits appear in the Cashier and may vary by method.
  • Verification & AML: We may require proof of identity, address, payment method ownership, and source of funds. We generally return withdrawals to the payment source used for deposit, subject to method rules and AML obligations.
  • Fees & Third Parties: We do not charge hidden fees; third-party providers or banks may charge their own fees or FX costs. You are responsible for such charges.
  • Chargebacks & Reversals: Unjustified chargebacks may result in account suspension, debt recovery, and reporting to authorities. We may offset negative balances against future deposits or winnings.
  • Refunds & Voids: If a bet is voided due to error/malfunction, the affected stake is returned. Bonus refunds are not guaranteed; bonus adjustments follow the specific promotion rules.

Limitation of Liability

OBSERVE: Users need clarity on the Operator's responsibilities and limits. EXPAND: Address technical failures, third-party issues, and caps. REFLECT: Proportionate limits protect both parties under applicable law.

  • Fairness & Accuracy: We use certified RNGs and reputable providers. We will act reasonably to correct errors and pay valid winnings.
  • Service Interruptions: We are not liable for interruptions caused by network failures, power outages, denial-of-service attacks, or third-party downtime, provided we act with reasonable care.
  • Malfunctions: Game malfunctions void all affected bets and payouts for those rounds only.
  • Liability Cap: To the fullest extent permitted by law, our aggregate liability for any claim related to a bet shall not exceed the amount staked on that bet; for non-bet related claims, liability is limited to the amount of your affected available balance. We do not exclude liability for fraud or for losses that cannot be excluded under Canadian consumer law.
  • Indirect Loss: We are not liable for indirect, incidental, or consequential damages (loss of profits, data), to the extent permitted by law.

Intellectual Property Rights

OBSERVE: Content and software require protection. EXPAND: Prohibit copying and redistribution. REFLECT: Safeguards preserve platform integrity.

  • All Site content, software, trademarks, graphics, and materials are owned by or licensed to the Operator and protected by applicable IP laws.
  • You may use the Services for personal, non-commercial purposes only. Copying, modifying, distributing, reverse-engineering, framing, scraping, or creating derivative works is prohibited without prior written consent.
  • Unauthorised use may result in account suspension and legal action.

Privacy & Data Protection

OBSERVE: Players must know how data is handled. EXPAND: Reference governing policies and laws. REFLECT: Centralize details in the Privacy Policy.

  • Your personal data is processed in accordance with our Privacy Policy available on mrgreen-ca.com, and applicable data protection laws, including Canada's PIPEDA and, where applicable, the GDPR.
  • We use your data to provide the Services, fulfill legal obligations (KYC/AML), prevent fraud, and personalize your experience.

Changes to Terms

OBSERVE: Terms may evolve. EXPAND: Provide notice methods and user choices. REFLECT: Transparent updates maintain trust.

  • We may update these Terms to reflect legal, technical, or business changes. Material changes will be communicated via in-site notice/banner and/or email to your registered address.
  • Updated Terms take effect on the stated date (no earlier than notice delivery for material changes). If you disagree, you must stop using the Services and may request withdrawal of any available cash balance subject to AML checks.

Termination & Suspension

OBSERVE: Clear criteria and outcomes are required. EXPAND: Address refunds and compliance holds. REFLECT: Proportionate measures protect all users.

  • By You: You may close your account at any time via account settings or by contacting us. Self-exclusion tools remain available as per their terms.
  • By Us: We may suspend or close accounts for suspected fraud, multiple accounts, chargebacks, AML/KYC failures, location violation (e.g., Ontario), abusive behavior, regulatory requests, or Terms violations.
  • Balances on Closure: Available cash balances will be paid to you after compliance checks and deduction of legitimate charges or unresolved chargebacks. Bonuses and associated winnings may be forfeited per the applicable bonus terms.
  • Notice: We will notify you of suspension/closure where lawful and feasible, stating reasons and any steps to resolve.

Governing Law & Jurisdiction

OBSERVE: Cross-border operations require clear law and forum. EXPAND: Respect Canadian consumer rights and MGA oversight. REFLECT: Provide a fair, layered dispute path.

  1. Applicable Law: These Terms are governed by the laws of Malta, without prejudice to any mandatory consumer protections under the laws of your province/territory in Canada.
  2. Dispute Resolution:
    • Step 1: Contact Customer Support via mrgreen-ca.com with your complaint and supporting evidence.
    • Step 2: If unresolved, escalate to our internal Complaints Team for a final response.
    • Step 3: If still unresolved and where applicable under our license, you may escalate to an independent ADR entity or the Malta Gaming Authority in accordance with their procedures. Details will be provided upon request.
  3. Courts: Subject to the foregoing, the courts of Malta shall have exclusive jurisdiction, except that you may have the right to bring proceedings in your local courts to the extent mandated by Canadian consumer law.
  4. Ontario Notice: The Services are not offered to persons in Ontario; do not use mrgreen-ca.com from Ontario.

Contact Information

OBSERVE: Users need reliable contact channels. EXPAND: Provide support and legal notice paths without inventing unavailable data. REFLECT: Centralize contacts on the official domain.

  • Website: https://mrgreen-ca.com (official site for mrgreen-casino-canada)
  • Customer Support: Please use the contact options published on mrgreen-ca.com (including secure in-account messaging or email, as available). This ensures authentication and faster handling.
  • Legal Notices: For formal notices, follow the instructions on the Legal/Contact page on mrgreen-ca.com and include your account ID, full name, and jurisdiction.
  • Mailing Address and Phone: The current mailing address and any telephone support details will be published and kept up to date on mrgreen-ca.com/contact. If you cannot access the Site, you may request these details in writing through any available published email channel.

Regulatory Note: mrgreen-casino-canada is provided to eligible Canadian users (outside Ontario) under Malta Gaming Authority license MGA/CRP/121/2006 (valid to 2028). The brand is part of the Evoke plc group. Availability remains subject to local laws as of 2025.